Frequently Asked Questions
Registration
Travel Reservations
Payments
Privacy and Security
Customer Support
Registration
How do I register with Linda Your Travelmaker?
To register as a user, simply click on the “My Profile” icon
at the top right of the home page. Then click on the “Create an Account” link.
You will be asked to provide some basic information and to create a member
I.D.(your e-mail addres) and password. You will use this member I.D. and password to gain access
to your stored travel information.
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Is there a fee to be a user of Linda Your Travelmaker?
No, there is absolutely no fee to use Linda Your Travelmaker. Your profile
information will simply make your travel planning much easier and allow
you to store your travel history.
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Do I need to register with Linda Your Travelmaker to make
a reservation?
Yes.
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How can I update my profile?
Sign into the system and open your profile. Make the desired
changes to your profile.
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How do I change the email address on my account?
Sign into the system and open your profile. Click on the link
that says “Update E-mail Settings” and follow the steps to change
your e-mail address.
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Travel Reservations
How do I perform a search for hotels?
Type in the name of your destination city in the Hotel Search section
on the left-hand side of the page.You can also supply the dates of travel and number
of travelers to get more specific results.
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Do you charge service fees to book reservations?
Linda Your Travelmaker does not charge the consumer a service fee to book a
reservation. When you make a reservation on Linda Your Travelmaker, you are booking your
reservation directly with the Hotel or travel provider.
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How do I access my reservation online?
You can click on the “My Trips” icon at the top of the Linda Your Travelmaker Home
page. This will show you all of the trips you have planned as well as the
status of the trip.
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Can I make a reservation by telephone?
To make a reservation by telephone, call the Linda Your Travelmaker during regular office hours at (559) 439-1959 or 24 hours a day, 7 days a week at 559-438-0959.
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If I make a reservation over the phone, will
I be able to view it online?
Yes, all of your reservation information will be stored in
“My Trips” regardless
of how the reservation is made.
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How do I know I have a confirmed reservation?
After you have made your reservation, you should receive a confirmation
e-mail. If you do not receive a confirmation e-mail or no longer have the
e-mail, you can click on the “My Trips” icon at the top of
the Linda Your Travelmaker Home page. This will show you all of the trips you have planned
as well as the status of the trip.
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How can I get more information on a specific
Hotel?
When viewing the list of hotels, click on the
“More Information” link
to obtain more specific information on the Hotel, including specific room
amenities and photos of the Hotel and grounds.
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Can I cancel a reservation?
Reservations made through Linda Your Travelmaker are made directly
with the Hotel. Any cancellations need to be made directly with the hotel.
Each Hotel has its own standard cancellation policy. Please review the policies
of the Hotel prior to making your reservation. You will be advised of the
policies when making your reservation. Any cancellations made through Linda Your Travelmaker
may results in fees from $25.00 up to the full cost of your stay depending
upon the policy of the Hotel.
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How do I cancel my reservation?
Reservations made through Linda Your Travelmaker Portals are made directly
with the Hotel. Any cancellations need to be made directly with the Hotel.
Each Hotel has its own standard cancellation policy. Please review the policies
of the Hotel prior to making your reservation. You will be advised of the
policies when making your reservation. Any cancellations made through Linda Your Travelmaker
may results in fees from $25.00 up to the full cost of your stay depending
upon the policy of the Hotel.
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Payments
Can I purchase travel with my credit card without
transmitting my information over the Internet?
Yes, you can make the reservation by calling the Linda Your Travelmaker during regular office hours at (559) 439-1959 or 24 hours a day, 7 days a week at 559-438-0959
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When will I be charged for my Hotel reservation?
A 7%, non-refundable deposit on the reservation total will by
charged to your card at the time the reservation is made. If the Hotel or
travel provider requires a larger deposit, the additional charge will be
made to your card at that time.
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Privacy and
Security
What is Linda Your Travelmaker’s privacy policy?
At Linda Your Travelmaker, your privacy is a top priority. We have gone to
great lengths to ensure the security of your personal information and value
your trust. Your Personally Identifiable Information or PII (i.e., name,
address, telephone, etc.) will only be collected with your permission. We
do not sell or rent your information to third parties.
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Is the Linda Your Travelmaker site secure?
Yes.We want you to feel comfortable and confident that your online
transactions via Linda Your Travelmaker websites will be processed and stored safely and
securely. With that in mind, Linda Your Travelmaker employs the latest technologies to
ensure the safety of your personal information. All website transactions
involving personal information use 128-bit Secure Sockets Layer (SSL)
technology provided by VeriSign. All information encrypted with SSL remains secure from
the time you enter it into your browser until it is safely received by our
servers, which are located in a state-of-the-art secure datacenter facility,
accessible only to authorized personnel, and protected by professionally
managed firewalls. To verify that you are operating in a secure environment,
look for the letters https:// in your address bar or look for a closed lock
or key symbol at the bottom of your browser window.
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Is my credit card information secure?
Yes.All website transactions involving personal information use 128-bit Secure
Sockets Layer (SSL) technology provided by VeriSign. All information encrypted
with SSL remains secure from the time you enter it into your browser until
it is safely received by our servers, which are located in a state-of-the-art
secure datacenter facility, accessible only to authorized personnel, and
protected by professionally managed firewalls.
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Customer Support
How do I contact Linda Your Travelmaker customer care?
For any Linda Your Travelmaker Customer Support issues, such as questions
regarding your travel itinerary, or
any transactions you have conducted with Linda Your Travelmaker, please contact
the Customer Support directly during regular office hours at (559) 439-1959 or 24 hours a day, 7 days a week at 559-438-0959. For questions regarding the website, please send an e-mail to
custsrvc@yourtravelmaker.com
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What should I do if I did not receive a
confirmation for my reservation?
After you have made your reservation, you should receive a confirmation
e-mail. If you do not receive a confirmation e-mail or no longer have the
e-mail, you can click on the “My Trips” icon at the top of the
Linda Your Travelmaker page. This will show you all of the trips you have planned as well
as the status of the trip.
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What if I can’t find record of my reservation?
If you cannot find record of your reservation, you may contact
Linda Your Travelmaker Customer Support directly during regular office hours at (559) 439-1959 or 24 hours a day, 7 days a week at 559-438-0959 or send us an e-mail at websrvc@yourtravelmaker.com
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What should I do if my computer freezes or I
lose my Internet connection while I’m making a reservation?
If you are unsure that your reservation has been submitted, log back onto
the Linda Your Travelmaker site and click on the “My Trips” icon at the top
of the page. This will show you all of the trips you have planned as well
as the status of the trip. If the reservation does not appear, you will
need to resubmit the reservation. If you are still unsure about the status
of your reservation, please contact Customer Support directly during regular office hours at (559) 439-1959 or 24 hours a day, 7 days a week at 559-438-0959 or send us an e-mail at websrvc@yourtravelmaker.com
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